Customer Promise
Why Lunescape
Lunescape is a destination for the curious, the discerning, and the dreamers. A place where individuality is celebrated, and where shopping becomes a slow, intentional act of connection—between maker and wearer, between story and self. It was created for those who believe in surrounding themselves with inspirational joy and artifacts that spark confidence and creativity—objects that stir something inside you.
Whether it's a handcrafted gift, a sparkling gem, or a piece that feels like it’s been waiting just for you, our collection is designed to evoke that quiet thrill of discovery. Each item is chosen not just for its form, but for the feeling it brings: of wonder, memory, and beauty that lingers.
We seek out pieces that carry meaning—made by hand, steeped in story, and curated with care. From iconic brands and emerging designers to small-batch artisans working in quiet studios across the world, everything we offer is selected for its character, rarity, and soul.
Our collections are constantly evolving. Some items are made in limited quantities. Others appear only once. Many are crafted in only one place in the entire world. Each item is hand-selected to add a little more magic to the everyday—pieces that feel personal, rare, and unforgettable.
At Lunescape, we offer access to thousands of hand-selected products you won’t find anywhere else. We partner with exceptional artisans, independent labels, and emerging designers around the world to bring you collections that inspire individuality and celebrate craftsmanship.
We’re committed to upholding our customer promise throughout the year. During busier moments—such as holidays, sale events, or global campaigns—our response times and deliveries may be slightly delayed. Rest assured, you’ll receive a confirmation email as soon as your order ships. For more details, please visit our FAQs.
Who We Are
Lunescape is a destination for the curious, the discerning, and the dreamers. We believe shopping should be a journey—not just through beautiful objects, but through stories, cultures, and craftsmanship.
We’ve scoured the globe to bring together a collection that reflects diversity in style and origin—from celebrated designers to lesser-known artisans crafting meaningful work. Every item we feature is selected with intention, offering something rare: pieces that feel personal, original, and unforgettable.
Our customers are at the heart of everything we do. That’s why when you shop with Lunescape, you’re met with a curated edit of goods you won’t find anywhere else—delivered with care, detail, and a global perspective.
Orders are fulfilled from warehouses and artisan studios around the world. Whenever possible, we ship from the location closest to you to reduce wait times and environmental impact. Some handcrafted items are made to order or shipped from a single origin, but we’ll always keep you informed along the way.
Our Promise to You
At Lunescape, our promise is to bring you a shopping experience rooted in curiosity, intention, and joy. One that celebrates the beauty of the handmade, the art of discovery, and the quiet thrill of finding something truly special.
We believe in slow finds, lasting quality, and objects worth cherishing—pieces chosen not just for their form, but for the feeling they bring.
Endless Discovery
- Our collections are constantly evolving—filled with new arrivals, limited editions, and one-of-a-kind pieces you won’t find everywhere else. We believe in the magic of the search, and in the joy of finding something unexpected.
Craft with Meaning
- Each item is made by hands that honour technique, story, and soul. We value slow design, traditional craftsmanship, and thoughtful detail—because what you bring into your life should mean something.
Conscious Sourcing
- Wherever possible, we work with low-impact materials and ethical partners who share our values. Sustainability informs our decisions, and we’re committed to doing better with every season.
Care in Every Detail
- From the way we curate to how we wrap and ship your order, we aim to create an experience that feels personal, beautiful, and considered—down to the last detail.
Evolve with Integrity
We believe in continual progress. We’re transparent about where we are and where we’re going, and we invite you to grow alongside us, creatively and consciously.
Your trust fuels everything we do—and inspires us to evolve with you, consciously and creatively.